What does your business offer?

Our aim is to bring a coffee shop experience to your workplace. We offer a full service solution including machines, coffee and other refreshments alongside a full service, cleaning and weekly delivery service – on call within 2 hours in case of breakdowns.

What types of customers do you work with?

We pride ourselves on a diverse and unique range of clients, covering sectors including marketing, media, law, finance, and more. We have a solution for most sized workplaces from a handful to several thousand employees.  

Do you supply workplaces outside of London?

Whilst our heartland is London we increasingly have customers outside of the city. This does not affect the quality of our offering offer but can slightly impact call out times for servicing and repairs. We’re confident we still over-deliver on expectations and offer a superior service versus our competitors.  

How do your contracts work? 

Our contracts typically run for over a year but can be structured to align to your internal business needs. 

Which coffee machines do you supply? 

We supply Jura and Cimbali bean to cup machines in a variety of specifications, all of which offer barista quality coffee with speed and convenience. No matter how high your demands for coffee may be, there will always be an innovative machine to suit your needs.

Do you lease or sell machines?

Both, we tailor our solutions and the structure of our agreements to the needs of our customers. 

How often do you service machines?

Available on a daily, weekly, or even monthly depending on usage, we can visit to carry out a deep clean and technical audit of your coffee machine. Additionally a descale and drink quality assessment as and when required. 

What happens if my machine breaks down? 

Our technical servicing covers a two hour on-site response with unlimited call-outs, labour and replacement parts provided at no additional cost. This is delivered via our team of iBaristas. 

What are iBaristas? 

Our team of iBaristas are alumni of the prestigious London School of Coffee. They’re a skilled team who offer technical servicing, cleaning and repairs. 

Who are the iCare team? 

iCare are our customer service team and the first point of call for anything at Ikhofi. If you’re already a client, and you’ve got a problem with your coffee machine, give the iCare team a call. They’ll get the ball rolling and have one of our iBaristas with you in under two hours. The iCare team can also take orders for extra beans and other ingredients too.

What does B Corp mean? 

The term B Corp is an abbreviation of Beneficial Corporation, meaning that a company can now be officially recognised as one that’s making a positive impact in the world. A B-Corp business has to make money, but having this title means that profits are no longer the sole focus of operations. Click here to hear more about how we achieved our B Corp status.

Where do you source your coffee? 

We’ve partnered with Grind, a London based roastery and chain of premium cafes, founded in 2011. Their quality and sustainable supply chain ensure we’re able to offer our customers exceptional coffee whilst investing in developing communities in South America. 

Grind are our supplier of Coffee Beans and Ground Coffee, perfectly complimenting the state-of-the art Coffee Machines we supply and service.

Is Grind coffee sustainable?

Grind have a careful set of criteria for the farms and importers they work with, to ensure sustainability and ethical trading from the top to the bottom of their supply chain. 

Sustainability is about more than farming practices which is why Grind source beans directly from smallholders and pay farmers significantly more than the rates set by Fairtrade. This empowers partners to grow their farms, invest in their communities and continue to farm some of the best coffees in the world!

Are Grind environmentally friendly?

Grind packaging is plastic free and compostable, all coffee is free from pesticides and artificial additives.

Is Grind coffee organic?

Almost all farms are family-run (with many existing for several generations) meaning that sustainability is core to their livelihood. Whole Bean and Ground coffee isn't always certified organic -  it's very difficult to register for the certification, and lots of the farms are too small to afford the certification.

Is Grind coffee Fairtrade?

Grind work directly with farms around the world and pay them far above the "Fairtrade" price, typically around double. Their aim is 'trade, not aid' and by paying a fair price for some of the world's best coffee, and encouraging farmers to focus on quality, not quantity, means building long term sustainable partnerships that benefit everyone involved.

Do you supply water systems?

We supply several different filtered water systems from high quality manufacturers. These are a perfect addition to our coffee machines, creating a full refreshment solution within your workplace. More details on the systems we offer are available on request.

 Do you have rental machines on offer?

We predominantly sell or lease machines to our clients but in certain circumstances may be able to offer a rental solution. Please get in touch and we can discuss this further.

 Do you supply other ingredients i.e tea, sugar, syrups etc?

We offer a range of ingredients to create a comprehensive refreshment station, perfectly complementing our coffee or creating other drinks. Partners include; Califia plant and oat milks, Simply syrups, Clipper tea and Callebaut hot chocolate. 

 Can we try a coffee machine before signing up?

Our coffee mornings are our way of letting you experience our standard of coffee in real-time. We bring a choice of coffee machine into your office, so you can experience the functionality and taste the coffee first hand. With this demo, you’ll see what a step up IKhofi can be from standard coffee vendors.

Alternatively visit our showroom in South Wimbledon, we’ll make sure that you and your staff have a full understanding of our machines and service on offer. Get in touch today. Info@ikhofi.co.uk Tel: 020 3151 2000.